Responsibilities: As a Client Partner, my responsibilities include Consulting, transforming business strategies for customer engagements and managing P&L for the $48Mn IT portfolio

Consulting:

• Responsible and accountable for managing top-line growth by individual service lines (ADM, BPS, IT IS, IVS, DNA, BPM, etc.,)
• Responsible for proactive IT solutions proposal for application reimaging, vendor consolidation and digitization
• Responsible for quarterly, monthly projection and top-line based on pipeline of initiatives by service lines
• Responsible for branding, identifying business cases and proactive solution proposal for NIA (Infosys’ Artificial Intelligence Integrated Platform)
• Organize and lead deal pursuit teams, participate and lead developing aspects of the SOW, proposals, and contribute to solution and pricing strategy

Achievements:

• $1.6Mn deal on next generation enterprise governance platform modernization
• $2.2Mn deal on provider onboarding, credentialing using PEGA and machine learning to achieve 80% automation on PSV (Primary Source Verification)
$1.8Mn deal on Data Masking tool licensing, Test CoE for centralized regression testing task force providing governance across application areas - ->
• $1.5Mn deal on microservices cloud migration for specialty and provider business lines
• Agile & DevOps roadmap definition and implementation in 3 business applications areas
• Reimaging of broker portal & provider portal applications
• Proposed proactive solution for virtual consultation platform (Anticipated TCV $3.5Mn)
• Proposed reimaging of broker credentialing and licensing platform modernization using Pega & Vlocity’s Channel Management
• Proposed and implementing PEGA CoE for BPM applications consolidation and PEGA testing

Role: Client Partner/NA Regional Operations, Delivery & Business Development

Responsibilities: As a Client Partner, my responsibilities include Consulting, transforming business strategies for customer engagements and managing P&L

Consulting:

• Responsible and accountable for business development by managing separate task forces for new RFPs as well as expanding existing business by Defend & Grow initiatives
• Leading Defend & Grow as an Organizational level initiative to expand the current footprint of all the customer base
• Responsible and accountable for the coordinated management of multiple engagements (IT, IT IS & BPS) directed toward strategic business and other organizational objectives
• Responsible for IT delivery, operations and business development and managing P&L
• Responsible for defining road map for digitization and AGILE-DevOps transformation of IT application portfolio
• Responsible for proactive IT solutions proposal for application portfolio optimization to reduce application landscape footprint and OpEx spend
• Responsible for managing delivery, service line targets for USCROP and P&SS business applications support
• Responsible for proposing strategy and execution management of applications migration into cloud
• Collaborate with various functional groups internally as well as in customer organization to obtain the necessary support on resourcing, operations support and technological advice on solutions proposal
• Manage customer demand, expectation and relationship by involving customer IT leadership team and business sponsors
• Direct and manage monthly and quarterly demand planning based on pipeline projects and resource utilization
• Manage resource ramp-up/down and re-align core and flex team for maximum resource utilization and accommodate new projects and initiatives
• Responsible for defining and directive engagement level innovation, service improvements and pass the benefits to customer through value additions, additional projects and service credits
• Maintain key business relationships and enable achievement of specific objectives around all stakeholders for their respective business segments
• Organize and lead deal pursuit teams, participate and lead developing aspects of the SOW, proposals, and contribute to solution and pricing strategy

Achievements:

• Proactively proposed and implemented for 10g to 12c complete BDW & peripheral applications
• Proposed and capitalized major IT application consolidation program of Datalake (BigData) implementation and migrating BDW and downstream applications with DataLake
• Proposed and implemented new BI Analytics & Reporting platform in Tableau by migrating the current business reports into new Tableau BI platform
• Performed major security upgrade of IT infrastructure, application and network security hardening
• Proposed & implemented consumer facing website into completely e-commerce enabled platform integrated with SAP * SFDC through Enterprise Service Bus (webMethods)
• Lead major applications migration to cloud and transitioned from application infrastructure to infrastructure as a service model
• Implemented DevOps by maturing to lean Agile methodologies, lead processes and automation IT & business processes including various tools

Role: Business Development & Service Delivery Manager

Responsibilities: As an Account Manager, my responsibilities include Consulting and Delivery for the AVM engagement of $14Mn and managing bottom line and P&L

Consulting:

• Responsible and accountable for the coordinated management of multiple engagements (IT, IT IS & BPS) directed toward strategic business and other organizational objectives
• Responsible for multiple customer engagements’ P&L, revenue & profitability targets
• Identify, plan and implement innovations across all the engagements to meet the SBU level targets
• Responsible for account level profitability to meet the Organization SBU level targets by improvising the resource utilization and innovation factors
• Drafting Short and long-term Roadmap for the account catering to objectives of Client and Cognizant
• Responsible for performance of services to client as agreed in the contract and ensure that the Service Levels are achieved
• Ensure quality and profitable services are performed to the agreed SLA
• Ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery
• Lead the effort along with customer for Portfolio rationalization and design “Offshoring Strategy” in alignment with client’s strategic goals
• Responsible for defining ADM Global Knowledge Transition Process Framework for the team to obtain application knowledge from the SMEs also to measure the success in qualitative and quantitative methods
• Responsible for maintaining bottom-line through process, people innovation and other cost optimization techniques in managed services model
• Adding to top-line revenue by driving Operational excellence and exploring the opportunities for cross and up selling in collaboration with various COE’s/Horizontals within Organization
• Assist in developing proposals and partnering with team leads to staff projects
• Maintain key business relationships and enable achievement of specific objectives around all stakeholders for their respective business segments
• Organize and lead pursuit teams, participated and leaded aspects of the SOW and proposal development process, and contributed to proposal solution and various pricing strategies
• Define and initiate projects, manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program
• Motivate, mentor and lead personnel and ensure everyone is involved and passionate in the engagement
• Present periodic Dashboard reports on the current program, future opportunities and client issues

Project Manager / Architect

Responsibilities: As a Technical Project Manager & Enterprise Architect, my responsibilities include Consulting and Delivery for application development, maintenance and support for in-house software products

Consulting:

• Responsible for requirements gathering from business users and project stakeholders, analysis, technical design, development and implementation of the product backlogs
• Responsible for maintaining multiple product versions and requirements for multi-tenant applications and product backlogs and parallel release management
• Responsible for analyzing technical design concerns, and provide solution on application architect components and logical solutions for business problems and use cases
• Responsible for leading the technical team for parallel work stream delivery, unit-testing, QA testing and implementation post coordinating UAT validation
• Responsible for maintaining and support for OCR (Optical Character Recognition) application and additional peripheral systems integrating with the core ERP application
• Responsible for change management, cab meeting, risk analysis and mitigation, project cost, quality and schedule
• Responsible for weekly internal and external stakeholder discussions and status reporting on the current progress, upcoming releases and future pipeline projects (backlogs)
• Converted legacy web applications from classic ASP into ASP.NET web application with additional enhancements
• Performed database design, logical & physical model designs, query optimization & performance tuning (Performed these DBA activities in SQL Oracle 9i)
• Designed Theme Based, CSS Style Based UI Design using ASP.NET Themes & XHTML

Achievements: As a System Architect designed the complete Leave System & E-Attendance System to be dynamic and suitable for any kind of organization to fulfill their processes and standards.

Environment: ASP.NET, VB.NET, C#, ADO.NET, AJAX.NET, WebForms, WinForms, XML, XHTML, CSS, ASP.NET Themes, Web Services, SOA, Oracle 9i, Crystal Reports 10.